Extended warranties, service contracts, out-of-warranty repair service fees, and other service packs condition customer responses to additional offers and mitigate production quality issues. They can also help modulate demand to match it with the company's service-delivery capabilities. Deciding how to optimally package and price service offers helps convert what may be an unprofitable requirement for manufacturers into a significant income generator.
This solutions flyer explores the benefits of optimizing service packs to improve profitability, customer loyalty, and increase sales and the methods and technologies that make the optimization process more efficient.
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